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4

They saved me a ton of money by fixing a transmission problem rather than replacing it which is what tow other mechanics offered to do.

4

I found out about Don's through Groupon. They were offering a discounted service price of $24 for what would normally be $53. It included: an oil change and tire rotation (an $18 value) and a 23-point inspection (a $35 value).The inspection was not necessary for me (my car is fine), and I asked them not to rotate the tires. I'm not sure why Groupon says the normal price for oil change and tire rotation is $18. If that was true, it would be an amazing price! (maybe they got the two prices confused) Don's offers an oil change on Mondays for $19.95, which is a great deal, and it's $32 the rest of the week.I called ahead to make my appointment and mentioned the specific requirements of my car which include a special filter, a crush washer for the drain plug, and just over 6 quarts of full synthetic oil. On the phone, they said it's no problem, they are fully stocked in everything they need which was a nice surprise. In the back of my head, I'm thinking that there will probably be an upcharge for the oil because that's been my experience in the past. They were very polite and friendly/warm on the phone and inspired confidence.When I arrived for my appointment, I found the location to be charming. It had a vintage look and a family feel. I felt at ease immediately and the staff was engaging, polite, and seemed genuinely interested in the particulars of my vehicle. I mentioned again that it would need the filter, washer, and full synthetic. He then let me know there would be an additional charge for the oil. They immediately started on my car and were complete in a timely fashion. It's one of the first times I've experienced an appointment at a garage that starts promptly and lasts for a reasonable period of time. When I went to pay, the upcharge was a bit more than I expected at ~$30+. They gentleman mentioned they gave me the oil at their cost, and the price seemed to indicate that. All total, my cost was in-line with the least expensive oil change I've been able to find for my car, at around $50-60. What this means though, is that the Groupon really didn't do much of anything for me. I can't blame Don's for that though.I definitely like the place and would be happy to entrust them with my car again, which, if you knew me, is a good compliment.A few final notes:This is a family owned and operated business in the area since 1941 (4th generation). They have a wide array of services, will work with warranties, and have after hours drop off. They also offer a valet service if you need a ride to work/home after dropping off your car.

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