Cincinnati Auto Repair

Good price for car repairs

Best shop in town. Great people. Very friendly. Efficient service. And great prices. Thanks y'all.

I brought my 2014 impala in because of engine issues to where it would shut off while driving. Upon reading all of the positive reviews of Dons auto shop I decided to entrust their mechanics to diagnose and fix my car. Boy, was I wrong. All of the repairs they made on the car only put a bandage on the real problem, which was the timing chain. I took my car back and forth to that shop 3 times for over a month while they did guess work repairs on my vehicle and acted like they just couldn’t understand what the issue was (even though I asked them multiple times to check the timing chain). $2,500 wasted on unnecessary repairs! So imagine my frustration when I get a “courtesy text” from Don weeks later asking how my car is doing just to be blatantly IGNORED when I expressed how my car was still having issues! I thought he would at least ask to see my vehicle again to rectify the situation but i guess not. I was just going to take this whole situation on the chin and not leave a bad review but that blatant disrespect under the guise of a courtesy text was the final straw. This whole experience was very unprofessional to say the least Edit: Don gave me a call and apologized for his team not getting back to me. Although we were unable to figure out what exactly was wrong with my car, I appreciate him contacting me to discuss further options.

I had some issues with my 2008 Hyundai Elantra that I needed to get checked out, and I had been to the dealership before but was not happy with the service I received there, and it was very expensive. So Don’s was recommended to me by a friend and I went out there to have the issue checked out. They were super quick, had checked out the issue and done a full inspection for free in under an hour. They diagnosed the issue I came in for, and pointed out a few other mild issues, but were not pushy and were very transparent was was an urgent issue and what really didn’t need to be fixed right now. I had to get both sets of breaks replaced and was a little caught of guard by the price at first, but after some googling and calling around they definitely had a great price for it compared to other places in the area. I ended up having some other things fixed as well and they were able to provide me a loaner car for the day which was very appreciated so I didn’t have to wait around for hours like I did at the dealership. Overall, excellent service, excellent price, and all around just nice people working there. Will definitely be taking my car back there in the future when there are issues, even if it is a little out of the way for me.

They were able to diagnose a rattling noise at our initial appointment that our former garage couldn't after us taking it to them multiple times. And it was a key suspension component that needed replaced, which could have been catastrophic if something broke while we were driving. We'll definitely use Don's again for both of our vehicles. And they text you a detailed inspection report with photos and recommendations when they look your vehicle over. Very thorough and easy to navigate on your phone.

Guys are great. Super friendly, turned on a kids show for my daughter and had me out of the shop in no time

Great service, great people! Thank you for your help.